Summary
The reaction to my piece a couple of weeks ago about customer service shows just how important it is for staff to treat people properly when they are handing over their hard-earned cash - and paying their wages.
I saluted the first-class service I received from a young man behind the counter of the Waterstones book shop in Torquay town centre.See the full content of this document
Extract
Service with a Smile Wins Customers Over
And I compared that to the rubbish reception I received from two different members of staff at another Torquay business.
Margaret Cooke was quick to ...See the full content of this document
Sponsored links
